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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Hexabet Casino. Please read them carefully before creating an account, depositing funds or participating in any gambling activity.
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1. About these Terms
These Terms & Conditions form a legal agreement between you and Hexabet Casino. They apply to the website, your account, available games, deposits, withdrawals, promotions and any related services made available through the website. By accessing the website or using any service, you confirm that you have read, understood and accepted these Terms.
In this review
If you do not agree with these Terms, you must not create an account or use the website. Additional rules may apply to particular games, promotions, payment methods or features. Those rules will be displayed or made available before you use the relevant service and form part of these Terms.
You are responsible for checking the current version of these Terms each time you use the website. Hexabet Casino may update, replace or amend these Terms where reasonably required, including to reflect changes to the website, services, technology or applicable law. Updated Terms will apply from the date they are published, unless a different date is stated.
Nothing in these Terms is intended to remove or restrict any right or protection that cannot lawfully be excluded under applicable Australian consumer or gambling laws. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
2. Eligibility and your account
Who may use the website
You must be at least 18 years old to open or use an account. You must also be legally permitted to access online gambling services from your location. It is your responsibility to understand and comply with the laws that apply to you. You must not use the website if online gambling is prohibited where you are located.
By registering, you confirm that the information you provide is accurate, complete and up to date. You must promptly update your account information if it changes. Hexabet Casino may request information or documents to verify your age, identity, location, source of funds or other details required for legal, security or operational purposes.
Account security
You are responsible for keeping your username, password and other account credentials confidential. Do not share your login details with another person or allow someone else to use your account. You should choose a strong password, use appropriate device security and notify Hexabet Casino through the available support channels if you suspect unauthorised access.
You may generally maintain only one personal account unless Hexabet Casino has expressly approved another arrangement. Accounts must be used for personal purposes and must not be opened on behalf of another person, business or organisation. You must not sell, transfer, assign or otherwise provide access to your account to anyone else.
Hexabet Casino may delay, restrict, suspend or close an account where information cannot be verified, where account security is at risk, where the account appears to be duplicated, or where there is a suspected breach of these Terms or applicable law. Any decision will be made in accordance with applicable legal obligations.
3. Deposits, withdrawals and gambling activity
Deposits
Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without proper authorisation. Available payment options, processing conditions and any relevant restrictions will be shown on the website at the time of the transaction.
You should only deposit money that you can afford to lose. Deposited funds are intended for use on the website and are not a savings product, investment or source of credit. You must not attempt to deposit funds obtained unlawfully or use the website to disguise the origin of funds.
A transaction may be declined, delayed, reversed or subject to additional checks for reasons including payment-provider requirements, security screening, account verification, technical issues or legal obligations. Hexabet Casino is not responsible for delays caused by a bank, card issuer, payment provider, telecommunications service or other third party.
Withdrawals
Withdrawal requests may be subject to account verification and other checks required to protect you, Hexabet Casino and the payment system. You may be asked to provide valid identification or supporting information before a withdrawal can be processed. A withdrawal may be returned to an eligible payment method associated with your account, subject to available options and applicable requirements.
You are responsible for ensuring that the payment details provided for a withdrawal are correct. Hexabet Casino is not responsible for a payment sent to incorrect details supplied by you, except where responsibility cannot lawfully be excluded. Processing times can vary depending on verification, the selected payment method, banking processes and other circumstances outside Hexabet Casino's reasonable control.
Games and promotions
Games are provided for entertainment and involve financial risk. You should understand the relevant game rules before placing a bet. You are responsible for reviewing the stake, game, outcome and transaction details shown to you before confirming play. Once a bet or game transaction has been accepted, it may not be cancelled except where required by law or where Hexabet Casino determines that an error or technical issue has occurred.
Promotions, bonuses, rewards and promotional offers may be subject to separate terms. Those terms may include eligibility conditions, participation rules, expiry requirements, wagering conditions, maximum or minimum amounts and restrictions on use. You should read the applicable promotion terms before accepting or using an offer. If promotional terms conflict with these Terms, the specific promotional terms will apply to that offer to the extent of the conflict.
Hexabet Casino may correct an obvious error, remove an offer that was displayed incorrectly or cancel activity connected with fraud, misuse, technical malfunction or a breach of promotional terms. Any action will be subject to applicable law and relevant consumer protections.
4. Fair use, responsible gambling and account action
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play and do not gamble with money needed for living expenses, bills or other important commitments. Take breaks, keep track of your time and spending, and never chase losses.
If gambling is no longer enjoyable or feels difficult to control, stop playing and use the responsible gambling tools or support information available through the website. You may be able to request account limits, a temporary break or account closure. Any request will be handled in line with the processes and requirements stated on the website and applicable law.
Prohibited conduct
You must use the website honestly and lawfully. You must not manipulate a game, interfere with website security, use automated software or bots, exploit a technical error, engage in collusion, provide false information, use another person's account or attempt to avoid account, payment or responsible gambling controls.
You must not use the website for money laundering, fraud, financing unlawful activity or any other criminal purpose. You must not upload or transmit harmful code, misuse the website, disrupt its operation or infringe the rights of Hexabet Casino or another person. Suspected activity may be investigated and may be reported to relevant authorities where required or permitted by law.
Suspension and closure
Hexabet Casino may suspend or close an account where there is a suspected breach of these Terms, a security concern, a legal or regulatory requirement, an unresolved verification issue or evidence of prohibited conduct. Access may also be restricted to protect the integrity of games, the website or other players.
If your account is closed, you must not create another account or continue using the website unless Hexabet Casino confirms that you may do so. Any remaining balance will be considered in accordance with applicable law, verification requirements, transaction history and the circumstances of the closure.
5. Website use, privacy and general legal terms
Website availability and content
Hexabet Casino aims to keep the website and services available, secure and accurate, but continuous availability cannot be guaranteed. Access may be interrupted for maintenance, updates, technical faults, security reasons, connectivity problems or events outside reasonable control. If a technical error affects a game, transaction or result, Hexabet Casino may take reasonable steps to correct the error and protect the integrity of the service.
Website content is provided for general information and entertainment. While reasonable care may be taken, no guarantee is given that every description, display, price, game detail or other information will always be complete, current or free from error. You should consider your own circumstances and obtain independent advice where appropriate.
Privacy and communications
Personal information is handled in accordance with the Hexabet Casino Privacy Policy and applicable privacy laws. By using the website, you acknowledge that information may be collected, used, stored and disclosed for purposes such as account administration, identity verification, payment processing, security, customer support, legal compliance and service improvement.
You are responsible for maintaining access to the email address, mobile number or other communication method registered to your account. Hexabet Casino may send service messages, security notices, transaction updates and other communications needed to operate your account. Marketing communications will be managed in accordance with applicable requirements and available preferences.
Liability and applicable law
To the maximum extent permitted by law, Hexabet Casino is not responsible for loss caused by your failure to follow these Terms, misuse of your account, inaccurate information, unauthorised access caused by your lack of care, interruptions outside reasonable control or the acts of third-party providers. Nothing in these Terms excludes liability that cannot legally be excluded.
These Terms are subject to applicable Australian law and any mandatory rights and protections that apply to you. If you have a concern, you should first raise it through the support or complaints process made available on the website, providing enough information for the matter to be reviewed. This does not limit any right you may have to contact a relevant authority or seek independent legal advice.
Questions and acceptance
If you are unsure about any part of these Terms, do not use the relevant service until you understand the applicable rules. By continuing to use Hexabet Casino after these Terms are displayed or updated, you confirm your acceptance of the current version. Please retain a copy for your records and check the website regularly for important changes.
