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Privacy Policy
This Privacy Policy explains how Hexabet Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and the steps available if you want to access, correct or delete your personal information. The policy is intended for players in Australia and should be read together with the website’s other terms and responsible gambling information.
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Information we may collect
Hexabet Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The amount and type of information collected can depend on the services you use, the information you provide and the checks that may be required before or during account activity.
In this review
Account and personal details
When you register or communicate with the website, information may include your name, date of birth, contact details, account login information, preferred language, communication preferences and other details needed to operate your account. You may also provide information when you ask a question, raise a support request, make a complaint or take part in a privacy request.
Verification and security information
To verify identity, protect accounts and help prevent fraud, money laundering, abuse or unauthorised activity, the site may request verification documents and related information. This can include information from identity documents, proof of identity or other materials needed to complete a review. Information may also be generated through security checks, login activity, account history and unusual activity monitoring.
Payment and transaction records
The website may handle records about deposits, withdrawals, bets, gameplay, bonuses where applicable, account balances, payment status and transaction history. Payment providers may process payment details on their own systems. The casino may receive information needed to confirm a transaction, manage an account, meet security requirements and respond to payment-related questions.
Device, usage and cookie data
When you use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and website interactions. Cookies and similar technologies may help remember settings, keep sessions secure, understand website performance and support relevant communications.
You should only provide information that is accurate, current and relevant to your account or request. If you provide information about another person, you should have permission to do so where permission is required.
How and why information is used
Personal information is used for reasonable and relevant purposes connected with providing casino services, maintaining a secure website and meeting applicable obligations. The main purposes may include the following:
- Creating, administering and maintaining your player account.
- Processing deposits, withdrawals and other account transactions.
- Providing casino services, recording gameplay and maintaining accurate account information.
- Completing identity, age, security and verification checks.
- Detecting and preventing fraud, money laundering, collusion, account misuse and other unauthorised or unlawful activity.
- Protecting the website, players, payment processes and information systems from security threats.
- Responding to questions, support requests, complaints and technical issues.
- Understanding website use, testing features and improving performance, content and functionality.
- Sending service messages about your account, transactions, security, changes to terms or important website information.
- Sending marketing communications where you have requested or permitted them, subject to your available preferences.
- Meeting record-keeping, reporting, tax, financial, legal and other compliance obligations.
Information may be used where it is needed to provide a service you have requested, to protect the website or its users, to comply with an obligation, to pursue a legitimate operational purpose or where you have given consent. Where consent is used for a particular activity, you can withdraw that consent as described below. Withdrawing consent does not affect processing that is required for account security, transactions, legal obligations or other purposes that do not rely on consent.
Marketing and service communications
You may receive communications that are necessary to operate or secure your account, including messages about transactions, verification, responsible gambling, changes to services or important notices. These are different from promotional communications. If you have agreed to receive marketing, you can withdraw that consent or update your marketing preferences at any time by contacting support@hexabetcasino.wtf. You may also be able to use an unsubscribe option included in a marketing message.
If you stop marketing messages, the change may take a reasonable time to apply. You may still receive essential service or account communications where they are needed.
Cookies, sharing and security
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. They can support essential functions such as account sessions, security and navigation. Other cookies may help remember preferences, measure website performance, understand how pages are used or support marketing activity.
You can manage or restrict cookies through your browser settings. If you block or delete some cookies, parts of the website may not work as intended, and saved preferences may be lost. Browser settings vary, so you should check the help information for your chosen browser or device.
When information may be shared
Information may be shared only where reasonably required for the purposes described in this policy or where sharing is permitted or required. This may include sharing with service providers that support website hosting, technology, customer support, identity verification, fraud prevention, payment processing, security, communications, analytics, auditing or record management.
Service providers should receive information relevant to the service they provide and may be subject to confidentiality, security or contractual requirements. Information may also be shared where needed to protect players, investigate suspected misuse, enforce website terms, respond to legal processes or protect the rights, property and safety of the website and its users.
Some service providers may process information in another country. Where this occurs, reasonable steps may be taken to handle information securely and in a manner consistent with applicable privacy requirements. Information may also be processed by external services when you choose to use those services, including payment or communication tools, which may have their own privacy policies.
Keeping information secure
Reasonable technical and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, account security processes, monitoring, encryption or secure transmission where appropriate, staff controls and procedures for responding to security issues.
No online service can guarantee that information will always be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you believe your account or personal information has been accessed without permission.
Your privacy rights and information retention
How to exercise your rights
You can contact support@hexabetcasino.wtf to ask about the personal information held about you or to exercise available privacy rights. Please explain your request clearly and provide enough information to help identify your account. For security, additional information may be requested to confirm your identity before a request is completed.
- Access: ask for a copy of personal information held about you, together with general information about how it is used.
- Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
- Deletion: ask for personal information to be deleted where there is no continuing reason for it to be retained.
- Marketing consent: withdraw consent to promotional communications or ask for your marketing preferences to be changed.
These rights may be subject to reasonable limits. A request may not be completed in full where doing so would affect the rights of another person, create a security risk, interfere with fraud prevention, prevent the completion of a transaction or conflict with an obligation to keep records. If information is corrected, deleted or access is restricted, some services or account functions may no longer be available.
Account closure and retention
Closing an account does not necessarily result in the immediate deletion of all information. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law or for other legitimate purposes, including resolving disputes, preventing fraud, protecting the website and demonstrating compliance. Records are retained only for as long as reasonably necessary for those purposes or as otherwise required.
When information is no longer required, reasonable steps may be taken to securely delete it, anonymise it or remove identifying details. Back-up copies may remain for a limited time while normal back-up and security processes operate.
Changes to this policy
This Privacy Policy may be updated when services, technology, privacy practices or relevant requirements change. The current version published on the website will apply from its stated or effective date. You should review this page periodically, particularly before using the website or submitting personal information. If you have a privacy question or want to exercise your rights, contact support@hexabetcasino.wtf.
